Warranty & Support
Everything you need to know about Loewix product warranties and how to get support.
Warranty Terms
General Terms
- Periode garansi tercantum dalam informasi service tag yang tertera pada website https://loewix.com/warranty sebagai acuan masa garansi.
- Garansi melalui dealer resmi Loewix dengan bukti pembelian akan terhitung maksimal 3 bulan dari masa kadaluarsa garansi yang tertera di website service tag https://loewix.com/warranty.
- Masa garansi adalah 1(satu) tahun hingga 5 (lima) tahun dengan mengacu ke website service tag https://loewix.com/warranty untuk jasa perbaikan dan suku cadang.
- Repairs during the warranty period are free of charge.
- The warranty is valid if the service tag information on the product is still clearly visible.
- Replacement with a new unit (or equivalent) is possible if the damage cannot be repaired and the purchase period is not more than 14 days.
- The warranty applies to damage from normal use or manufacturing defects.
- The warranty is valid if the unit repair is carried out at an Official Loewix Service Center.
- To avoid unnecessary inconvenience, we recommend that you read the instruction manual carefully and/or consult the Support section of this website before contacting an Official dealer or Loewix.
- To obtain repairs within the warranty period, please contact the Consumer Contact Center through one of the contact methods indicated on this website.
- When your product is no longer within the warranty period, you can still contact the nearest Official Service Center directly.
The warranty does not apply to damage or issues caused by:
- Service Tag, model number, serial number, or production code is altered in any way or made illegible.
- Misuse such as incorrect electrical voltage, dropping, exposure to liquids, high humidity, and mold.
- Natural disasters such as floods, lightning, fires, earthquakes, and others.
- Damage caused by animals such as rats, insects, other animals, etc.
- During the warranty period, the unit has been repaired or modified in any way by the owner, a third party, or another service center, other than what is stated in the warranty card.
- The warranty does not apply to accessories/consumables such as batteries, adapters, memory cards, etc.
Check Warranty Status
Enter your warranty code to view details and expiration date.
How to Claim Your Warranty
Prepare Information
Prepare your proof of purchase (invoice), the product serial number, and a detailed description of the problem.
Fill Out the Form
Complete the warranty claim form on this page with accurate and complete information.
Team Verification
Our technical support team will contact you within 1-2 business days to verify the damage and provide further instructions.
Product Shipment
If approved, you will be asked to send the damaged product to our designated service center. Shipping costs to the service center are borne by the customer.
Spare Part Replacement
Upon receipt and inspection of the defective product, we will assess any necessary component repairs or replacements. The spare part replacement warranty remains valid for 5 years from the date of warranty activation.
Frequently Asked Questions (FAQ)
Installing CCTV can be a relatively easy or difficult task, depending on your level of knowledge and experience with technology and installation. If you have a basic understanding of electronics and wiring, and have clear instructions from the CCTV manufacturer, then installing CCTV can be quite simple. However, if you lack experience or are unsure about the installation process, installing CCTV can be more challenging and require the assistance of a professional CCTV technician. It's crucial to ensure the installation is done correctly to ensure optimal CCTV function and meet your surveillance objectives.
If you want a professional and reliable CCTV installation, there's no better choice than using the services of an experienced CCTV technician like LOEWIX. With a team of reliable technicians and in-depth knowledge, LOEWIX will ensure a flawless installation. Don't risk installing it yourself if you're unsure. Trust LOEWIX for optimal results, guaranteed security, and unmatched satisfaction.
If you want a professional and reliable CCTV installation, there's no better choice than using the services of an experienced CCTV technician like LOEWIX. With a team of reliable technicians and in-depth knowledge, LOEWIX will ensure a flawless installation. Don't risk installing it yourself if you're unsure. Trust LOEWIX for optimal results, guaranteed security, and unmatched satisfaction.
There are significant differences in the cabling used for IP CCTV and AHD CCTV. Here are the differences in cable usage for the two types of CCTV:
1. IP CCTV: IP CCTV uses Ethernet network cables (UTP) to transfer data. Commonly used UTP cables are Category 5e (Cat 5e) or Category 6 (Cat 6). These UTP cables are used to connect IP cameras to switches or routers, which are then connected to recording devices or NVRs (Network Video Recorders). IP CCTV utilizes network protocols such as TCP/IP to transfer digital video data.
2. AHD CCTV: AHD (Analog High Definition) CCTV uses RG59 coaxial cable or UTP cable with a balun to transfer analog signals. RG59 coaxial cable is typically used for longer distances and provides better signal quality. However, UTP cable with a balun can also be used as a more flexible and affordable alternative. AHD CCTV transmits high-resolution encoded analog video signals through the cable to the recording device.
It's important to understand the type of CCTV you're using and choose the appropriate cable to ensure optimal video quality and a stable connection. If you're looking for quality cables for your CCTV needs, LOEWIX is the right choice. We offer a variety of CCTV cables, including RG59 coaxial cables and UTP cables, with guaranteed quality. Get the best quality cables at LOEWIX to ensure stable signal transmission and optimal video quality. Trust LOEWIX with your CCTV cable needs and enjoy unmatched satisfaction and reliability.
1. IP CCTV: IP CCTV uses Ethernet network cables (UTP) to transfer data. Commonly used UTP cables are Category 5e (Cat 5e) or Category 6 (Cat 6). These UTP cables are used to connect IP cameras to switches or routers, which are then connected to recording devices or NVRs (Network Video Recorders). IP CCTV utilizes network protocols such as TCP/IP to transfer digital video data.
2. AHD CCTV: AHD (Analog High Definition) CCTV uses RG59 coaxial cable or UTP cable with a balun to transfer analog signals. RG59 coaxial cable is typically used for longer distances and provides better signal quality. However, UTP cable with a balun can also be used as a more flexible and affordable alternative. AHD CCTV transmits high-resolution encoded analog video signals through the cable to the recording device.
It's important to understand the type of CCTV you're using and choose the appropriate cable to ensure optimal video quality and a stable connection. If you're looking for quality cables for your CCTV needs, LOEWIX is the right choice. We offer a variety of CCTV cables, including RG59 coaxial cables and UTP cables, with guaranteed quality. Get the best quality cables at LOEWIX to ensure stable signal transmission and optimal video quality. Trust LOEWIX with your CCTV cable needs and enjoy unmatched satisfaction and reliability.
No, CCTV installation doesn't always require a WiFi connection. CCTV can be connected via Ethernet cable or use a different network technology, such as PoE (Power over Ethernet) to transfer data and power. A WiFi connection can be used if the CCTV has wireless capabilities, but the choice of connection depends on your needs and preferences. It's important to consider connection reliability, speed, and stability when choosing the right CCTV installation method.
The retention time for CCTV footage depends on several factors, such as available storage capacity, the number of cameras recording, and auto-delete settings. Under standard settings, CCTV footage can last for several weeks or months before the storage space becomes full.
For example, suppose you have a CCTV system with four cameras recording 24/7 at 1080p. Each camera produces approximately 10GB of video per day. If you have 1TB (1000GB) of storage capacity, here's an example calculation:
Total storage capacity (in GB): 1000GB
Total storage capacity (in days): 1000GB / (4 cameras x 10GB/day) = 25 days
With 1TB of storage, your CCTV footage can last for approximately 25 days before the storage space becomes full. It's important to consider factors such as storage requirements, auto-delete settings, and the importance of the footage when determining how long CCTV footage can be retained.
For example, suppose you have a CCTV system with four cameras recording 24/7 at 1080p. Each camera produces approximately 10GB of video per day. If you have 1TB (1000GB) of storage capacity, here's an example calculation:
Total storage capacity (in GB): 1000GB
Total storage capacity (in days): 1000GB / (4 cameras x 10GB/day) = 25 days
With 1TB of storage, your CCTV footage can last for approximately 25 days before the storage space becomes full. It's important to consider factors such as storage requirements, auto-delete settings, and the importance of the footage when determining how long CCTV footage can be retained.
Standard CCTV cameras typically lack audio capabilities, but LOEWIX offers audio-enabled CCTV solutions. With a LOEWIX CCTV camera equipped with an integrated microphone and speaker, you can monitor and listen to audio in the monitored area. This feature enhances the security and effectiveness of your surveillance. So, if you need a CCTV camera with audio capabilities, don't hesitate to choose LOEWIX. Get comprehensive security with LOEWIX's cutting-edge technology.
CCTV cameras connected directly to a power source will shut down in the event of a power outage. However, many modern CCTV cameras are equipped with a battery backup or UPS (Uninterruptible Power Supply) feature that allows them to continue operating for a period of time after a power outage.
This feature ensures that the CCTV remains active and recording even during a power outage. However, the duration of the backup power depends on the capacity of the battery or UPS used. It's important to consider the use of backup power features when selecting or installing a CCTV system.
This feature ensures that the CCTV remains active and recording even during a power outage. However, the duration of the backup power depends on the capacity of the battery or UPS used. It's important to consider the use of backup power features when selecting or installing a CCTV system.
Many modern CCTV cameras are equipped with night vision or infrared features, allowing them to see and record in dark or low-light conditions. Infrared technology uses infrared rays that are invisible to the human eye but can be detected by CCTV cameras. However, not all CCTV cameras are capable of recording in full color in low-light conditions.
If you're looking for a CCTV camera that can record in full color even in low-light conditions, you can use the Cat Eyes feature, unique to LOEWIX CCTV. This Cat Eyes feature allows the CCTV to record in full color even in low-light conditions. LOEWIX is the right choice. With innovative Cat Eyes technology, LOEWIX CCTV cameras can deliver high-quality, full-color footage, even in very low light. Get optimal surveillance and guaranteed security with LOEWIX's advanced, high-quality CCTV cameras.
If you're looking for a CCTV camera that can record in full color even in low-light conditions, you can use the Cat Eyes feature, unique to LOEWIX CCTV. This Cat Eyes feature allows the CCTV to record in full color even in low-light conditions. LOEWIX is the right choice. With innovative Cat Eyes technology, LOEWIX CCTV cameras can deliver high-quality, full-color footage, even in very low light. Get optimal surveillance and guaranteed security with LOEWIX's advanced, high-quality CCTV cameras.